Frequently Asked Questions

Get answers to your prepaid gift card queries, from basics to specifics.

General Questions

What is a prepaid gift card?

A prepaid gift card is a card loaded with a set amount of money, usable at various merchants. Unlike store-specific cards, many, like the Vanilla Gift Card, work wherever Visa or Mastercard is accepted.

Are prepaid gift cards the same as debit cards?

No, prepaid gift cards are preloaded with funds and don’t link to a bank account, unlike debit cards. They’re a one-time or limited-use option, perfect for gifting or budgeting.

Do prepaid gift cards expire?

Some do, some don’t. Check the terms—Vanilla Gift Cards, for instance, typically don’t expire, but unused funds might be subject to local laws after a long period.

Buying and Selling

Where can I buy a prepaid gift card?

You can grab them at retail stores, online, or banks. The Vanilla Gift Card is available at places like Walmart or directly from vanillagift.com.

Can I sell my prepaid gift card?

Yes! Use sites like CardCash or Raise to sell unused cards. A Vanilla Gift Card, with its wide acceptance, often fetches a good resale value.

Are there fees when buying a prepaid gift card?

Some cards charge activation fees, but many, including the Vanilla Gift Card, skip fees after purchase. Always read the fine print.

Using and Checking Balance

How do I use a prepaid gift card?

Swipe it in-store or enter the card details online where the network (e.g., Visa) is accepted. The Vanilla Gift Card works seamlessly at millions of locations.

How do I check my balance?

Go online to the issuer’s site, call the number on the back, or ask in-store. For a Vanilla Gift Card, visit vanillagift.com and enter your card number and PIN.

What if my balance doesn’t cover a purchase?

Ask the merchant to split the payment—use your card for part and another method for the rest.

Troubleshooting

Why isn’t my prepaid gift card working?

It might not be activated, or the balance could be zero. Check activation status or contact support—Vanilla Gift Card’s helpline is 1-800-571-1376.

What if I lose my card?

If registered, report it to the issuer for a replacement. Unregistered cards are like cash—tough luck if lost.

Can I get a refund on a prepaid gift card?

Usually no, but some issuers offer options for small remaining balances. Check the card’s terms for details.